Legal
Frequently Asked Questions
Last updated: May 13, 2026
Common questions about ordering, artwork, shipping, and reseller workflows.
▸How do I send my artwork?
Upload your artwork directly on the product page after you configure size, paper, quantity, and turnaround. We accept PDF (preferred), PNG, JPG, and TIFF. Our preflight system checks your file in your browser and flags low-resolution images, missing bleed, or wrong dimensions before you check out.
▸What file format should I send?
PDF is best. Export your design as a press-ready PDF with fonts embedded or outlined, 300 DPI raster images, CMYK color, and 0.125" bleed on all sides. PNG and JPG also work for simple designs and we will convert them.
▸What is bleed and why does it matter?
Bleed is extra artwork that extends 0.125" (1/8") beyond the trim edge. It exists so that when the printed sheet is cut, no thin white edges appear if the cut is slightly off. All artwork should include bleed and keep critical content (text, logos) at least 0.125" from the trim edge.
▸What color mode should my file be in?
CMYK. Commercial printing uses CMYK ink. RGB files (typical screen color) convert to CMYK with some color shift, especially in bright blues, oranges, and greens. Export as CMYK in Photoshop, Illustrator, or InDesign before uploading.
▸How long does printing take?
The turnaround you choose at checkout is production time only, not shipping. Standard is 4-6 business days; rush options of next-day, 2-day, and 4-day are available on most products. Shipping transit is in addition.
▸Will my customer see your branding?
No. Every order ships blind under a generic return address. No NURO Print or 4over branding appears on the package, packing slip, or invoice. Your end customer sees only your brand.
▸Do you offer hard-copy proofs?
Yes, on most products. Hard-copy proofs add cost and 2-3 days but are recommended for color-critical work, large quantities, or premium finishes like Pearl, Suede, and Foil.
▸What are your reseller pricing tiers?
Prices on the product pages are our retail tier. If you place 10+ orders per month or order in volume (5,000+ pieces), email info@nuroprint.com to discuss volume discount tiers.
▸Can I save artwork files for repeat orders?
Yes. Logged-in accounts can save artwork to their library and reorder in one click. Saved files are retained for 90 days after each order unless you save them to your account permanently.
▸Do you support EDDM (Every Door Direct Mail)?
Yes. We offer EDDM in Full Service (we mail it for you, USPS-approved sizes and indicia) and Print Only (we ship to you and you bring to the post office). See the Direct Mail section.
▸How do I reorder?
From your account dashboard, click any past order and select Reorder. Quantity, paper, size, and artwork are pre-filled. Adjust anything you want and check out.
▸My order arrived damaged. What do I do?
Email info@nuroprint.com within 7 days of delivery with your order number and clear photos. We file a carrier claim and arrange a reprint or refund. See Refund Policy for full details.
▸Do you ship internationally?
Not yet. We ship within the 50 U.S. states, DC, and U.S. territories. International is on our roadmap.
▸What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe. We also accept Apple Pay and Google Pay at checkout.
▸Can I bulk-upload artwork for multiple products?
Currently artwork is uploaded per product configuration at checkout. Bulk upload for large reseller orders is on our roadmap. Email info@nuroprint.com for a custom workflow.